HELP & KNOWLEDGE BASE
Frequently Asked Questions
Find instant answers to common questions about orders, shipping times, warranty coverage, and return procedures.
What is the best time of day to take Visoria botanical capsules?
We recommend taking your capsule alongside breakfast or lunch containing a small amount of healthy fat, such as eggs, avocado, yoghurt, or olive oil. Because lutein and zeaxanthin are fat-soluble plant compounds, dietary fats significantly improve their absorption through the digestive tract.
What payment methods do you offer, and when does my order ship?
We accept cash on delivery when your courier arrives, as well as direct bank transfer. All orders confirmed before 14:00 on business days are inspected, packed, and handed over to Royal Mail or DPD for tracked UK delivery on that same afternoon.
How does your 30-day return policy work?
If you decide not to use the formula, you can return the unopened bottle within 30 days of delivery with all factory safety seals intact. Simply contact our Birmingham customer care team with your order number. Once we receive the returned jar, we process a prompt refund via direct bank transfer.
How do you verify the purity of your marigold and bilberry extracts?
Every raw botanical delivery undergoes identity verification and purity screening for unwanted residues prior to encapsulation. We verify that our marigold extracts provide standardized free-form lutein rather than cheap synthetic ester substitutes, ensuring true botanical integrity in every capsule.