Privacy Policy

Visoria Botanicals Ltd., 74 Great Hampton Street, Hockley, Birmingham B18 6EW, United Kingdom. Contact for privacy matters: [email protected].

Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law differ, the law prevails.

When you order, we collect what is needed to deliver: name, delivery address, email, phone and the order contents. We do not collect or store card data on this site. When you browse, the site records technical data, IP address, browser, pages visited, through cookies described below.

• Customer identification and delivery details including full name, postal address, email address, and telephone number.
• Order transaction history, purchase preferences, and chosen fulfillment records.
• Device diagnostics, IP addresses, browser attributes, and technical telemetry collected via operational cookies.
• Customer service inquiries, feedback records, and postal communication logs.

• To process and deliver orders and to handle returns.
• To answer your requests and send order updates.
• To keep the site secure and measure how it is used.
• To send offers, only if you subscribed, and you can unsubscribe from every message.

The site stores small files in your browser. Necessary cookies keep the cart and the checkout session working and cannot be switched off. Analytics cookies tell us which pages are used, in aggregate. Marketing cookies are set only with your consent in the cookie banner. You can withdraw consent at any time in the banner or in your browser settings; see the Cookie Policy for the full list.

Couriers receive the delivery details. The payment provider receives what is needed to take the payment. Hosting and analytics providers process data on our behalf under a contract. We never sell personal data.

While our operations are established within the United Kingdom and governed by the UK Data Protection Act 2018, Visoria Botanicals Ltd. confirms that personal data is never sold, leased, or distributed to third-party commercial brokers under any regulatory standard.

Order data is kept for as long as accounting law requires, then deleted. Account data is kept until you close the account. Analytics data is kept for 14 months.

In compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents possess statutory rights to request data access, rectify inaccuracies, obtain data erasure, restrict processing activities, object to specific processing, and request data portability.

Visoria Botanicals Ltd. does not process, capture, or store payment card details, as the store exclusively provides Cash on Delivery and Direct Bank Transfer options, removing the requirement for card data transmission systems.

Write to [email protected] or call +44 0131 251 8428 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.

Merchant

Visoria Botanicals Ltd.

Registered address

74 Great Hampton Street, Hockley, Birmingham B18 6EW, United Kingdom

Email

[email protected]

Phone

+44 0131 251 8428

Working hours

Mon-Fri 09:00-18:00, Sat 10:00-16:00

Registration

Company No. 98712528